CRYPTO FAQ

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Make data-driven decisions that deliver exceptional results.

Is it secure? How are my funds safeguarded? faq-icon

Your security comes first. Måne Fundexis employs bank-grade encryption, two-factor authentication (2FA), and cold storage to safeguard digital assets. We adhere to stringent financial regulations in Denmark and undergo regular audits. Funds are insured against unauthorized access, so you can trade with confidence.

I’m new to investing in cryptocurrency. Is it complicated? faq-icon

Not at all! Måne Fundexis is built for beginners:
  • Step-by-step tutorials and 24/7 support
  • Practice risk-free with a demo using virtual funds
  • Automated solutions that handle the heavy lifting for you
  • Start small (from only $5) and learn as you trade!

How quickly can I withdraw funds to my bank card? faq-icon

Bank card withdrawals are processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary based on your bank and verification status.

Why are there no fees? Is there a catch? faq-icon

We generate revenue from premium features and volume-based partnerships with exchanges, not user fees. No hidden fees—you always see the exact transaction amount before confirming.

Is this service offered in my country? faq-icon

Yes! Måne Fundexis is available in most countries worldwide (98+ and counting). Just choose your country during sign-up to confirm availability and view local payment methods. We adhere to all local regulations to keep your trading safe and legal.

How should I decide what to invest in? Do you offer recommendations? faq-icon

We make crypto investing simple for beginners. Måne Fundexis offers:
  • 1. AI-driven recommendations - Receive personalized coin suggestions aligned with your risk profile
  • 2. Ready-made portfolios - Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
  • 3. Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
  • Additionally, our interactive tutorial helps you learn while you invest!

Where can I find support if I encounter technical issues? faq-icon

We offer 24/7 support through live chat and email at support@mane-fundexis.com. For urgent issues, the average response time is under 15 minutes.

Is cryptocurrency legal? Do you adhere to financial regulations in my country? faq-icon

Yes, cryptocurrency is legal in most jurisdictions, and Måne Fundexis operates in full compliance with applicable local laws. Here's what you need to know:
  • 1. Licensed Service
  • Registered with (FinCEN, FCA, and CySEC)
  • Independent firms conduct regular audits
  • 2. Country-Specific Rules
  • Automatic geo-compliance: Our platform adapts to your country's regulations
  • KYC verification is required where legally mandated
  • 3. Your Funds Are Safeguarded
  • Bank-grade security (similar to your online banking)
  • 95% of assets are held offline (cold storage)
  • Visit our Compliance page to view your country’s status, or contact support for details.

Which payment methods do you support? faq-icon

You can easily fund your account using
  • 1. Traditional Payments
  • Visa/Mastercard (2.9% fee)
  • Bank transfers (SEPA and SWIFT – 0% fee)
  • PayPal (instant processing)
  • 2. Crypto Deposits
  • Direct crypto transfers (BTC, ETH, USDT – 0% fees)
  • QR code scanning for mobile wallets
  • Deposits are processed in under 10 minutes. View all options in your account dashboard.

Crypto Support

Customer Support & Assistance

For all inquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get started. Should you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve the situation.

Support Hours

Our customer service team operates 24/7 without interruption. In rare instances when immediate access isn’t available, rest assured that our support specialists will respond to your request as quickly as possible.

24/7 Online Support

For all your questions.

How may we assist?